Ghorchi Beigi I, Rostami MR, Shojaei Baghini G. Designing a Customer Relationship Management Model in the Chain Retail Industry Based on Business Intelligence: A Grounded Theory Approach. JDTAI. Published online June 29, 2025:1-10. Accessed August 3, 2025. https://www.journaldtai.com/index.php/jdtai/article/view/150