BALIPOUR BABADI, Vajihe; RASHNOUDI, Asghar; OMIDI, Fereydoun. Structural–Interpretive Model of Customer Confusion Management Based on the Internet of Things in the Banking Industry. Digital Transformation and Administration Innovation, [S. l.], p. 1–13, 2026. DOI: 10.61838/dtai.217. Disponível em: https://www.journaldtai.com/index.php/jdtai/article/view/217.. Acesso em: 19 dec. 2025.