EINOLAHZADEH, Vahed; MIRZA GOLTABAR ROSHAN, Mehdi; GHOLAMPOUR, Sirous. Development and Validation of a Maturity Assessment Model for Social Customer Knowledge Management in Electronic Emergency Services. Digital Transformation and Administration Innovation, [S. l.], p. 1–18, 2027. Disponível em: https://www.journaldtai.com/index.php/jdtai/article/view/329. Acesso em: 10 oct. 2026.