The Impact of Digital Technologies on Administrative Staff: Efficiency, Challenges, and Opportunities in Research Environments
Keywords:
automation routine task, efficiency gains, target trainings, cloud based system, skill gabAbstract
This study investigates the multifaceted effects of digital technologies on administrative staff in organizational settings, focusing on efficiency gains, adoption barriers, and potential for role enhancement. Through a mixed-methods approach involving surveys and semi-structured interviews with 100 administrative professionals across various sectors, the research reveals that digital tools significantly boost productivity by automating routine tasks, yet pose challenges such as skills gaps and resistance to change. Opportunities emerge in the form of up skilling and improved job satisfaction, with recommendations for targeted training programs to maximize benefits. The findings underscore the need for strategic integration of technologies like cloud-based systems and AI-driven automation to foster a resilient administrative workforce.
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Copyright (c) 2025 Louis Dogbatsey (Corresponding author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
